This year's theme is "The Work of Ombuds: Reflection and Practice" and features presenters from the US and Canada.Here's the agenda:Sunday, November 11, 20121:00 - 5:00 pm  Pre-Conference Workshop: Deepening Your Ombuds Practice with Peer Case Consultation -- Jenna Brown, Lanai Greenhalgh, Mary Chavez Rudolph, Tom Sebok5:00 - 6:00 pm  Welcome Reception 6:00 – 9:00 pm  Dinner and WelcomeMonday, November 12, 2012 7:30 - 8:15 am  Breakfast8:30 –… [read post]